General Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Yeti’s online casino and sportsbook services in Canada. They explain the relationship between our company and our players, set out responsibilities for account holders, and describe how promotions, payments and disputes are handled. By registering or using our services you agree to comply with these terms and any additional rules published on the site.
Account responsibilities
Account holders must provide accurate personal information and keep their contact details up to date. You are responsible for maintaining the confidentiality of your login details and for all activity on your account. We may require identity verification documents before processing deposits or withdrawals. You must not share your account, allow others to use it, or create multiple accounts. Breaches may result in account suspension, forfeiture of funds or permanent closure.
Eligibility requirements
To use our services you must be at least 18 years old and legally permitted to gamble in your jurisdiction. Residents of certain countries and regions are restricted from registering. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed. Verification may include photo ID, address proof and payment method documentation.
Acceptable platform use
Users must not engage in fraudulent behaviour, collusion, money laundering or any activity intended to manipulate game outcomes or promotional offers. The use of VPNs, proxies or other tools to mask location is prohibited. Any abuse of game features, automated play, or suspicious patterns of play may result in action against the account. Players must follow reasonable directions from our support and security teams when asked to clarify activity.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms which are published with each offer. Offers may include wagering requirements, game restrictions, maximum bet limits and time limits. Certain payment methods may be excluded from eligibility for bonus offers. We reserve the right to cancel, amend or withdraw any promotion where we reasonably suspect abuse or where continuation would be impracticable.
Deposits and withdrawals
Minimum deposit amounts and accepted payment methods are displayed in the cashier. For example, the minimum qualifying deposit for some offers is CA$10. Withdrawals are subject to verification checks and must be made to payment methods in the account holder’s name. Processing times, limits and fees may vary by method; any applicable fees will be clearly communicated. Repeated rapid deposit and withdrawal activity may be reviewed and may incur processing conditions.
Dispute resolution
If you have a complaint please contact our support team so we can attempt to resolve the matter. We will investigate disputes promptly and communicate our findings. If an issue remains unresolved we will inform you of further options which may include third-party mediation where available under the governing law applicable to your account.
Updates to terms and conditions
We may revise these terms from time to time. Changes will be posted on the site and, where appropriate, notified by email or account message. Continued use of the services after changes are posted constitutes acceptance of the updated terms. You should review these terms regularly and contact support if you have any questions.